Terms & Conditions

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You agree to be bound by the Terms and Conditions (“Terms and Conditions”) contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.

The Terms and Conditions contained herein govern your use of, and any purchase from, the TopoGEN Website. TopoGEN reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.

Product Availability and Pricing
Products displayed on this Website are not always available for immediate shipping. While we make every effort to keep the Website current, available inventory is subject to change without prior notice. If you need a product shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at info@topogen.com which should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock. If a product is listed as being out of stock and you call us, we can usually tell you the date that it is expected to be back in stock.

This Website prides itself at offering quality products and services at the most reasonable prices. Prices are subject to change without notice due raw material cost changes or scarcity, or due the general nature of the market. We do occasionally make errors in entering data on our Website. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors when they occur. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If the order has been shipped before we notice the erroneous price, you agree to either return the product or pay the difference between the actual and charged prices. If you elect to return the product unopened, we will pay for shipping the product back to us and we will fully refund what you paid, including any shipping costs. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference. Please contact the Website Customer Service Department at info@topogen.com if you have any questions.

All prices are in United States dollars and payment must be made in United States dollar. If you use a credit card, the conversion rate will be as set by bank that issues your credit card.

Third Party Content
This Website contains links to the websites and web pages of other parties. Each of those websites has its own terms and conditions and privacy policy. TopoGEN does not monitor nor does it have control over those websites or the content that appears on them.

Order and Shipping Policies
TopoGEN routinely ships products to customers around the world. Shipping/handling charges that are provided along with order confirmation, or in the response to a request for shipping/handling charges, are estimated rates only and subject to change upon date of shipment. In the event that a freight service provider cannot ship the products your destination, or the agreed-upon freight service provider cannot provide adequate support, we will endeavour to look for alternatives such as other freight-forwarders or authorized distributors. Duties and taxes that result from import of Topogen products are the responsibility of the recipient. Neither TopoGEN nor any of our authorized distributors are responsible for product spoilage due the mishandling of products by import and customs authorities.

Product Application and Disclaimer
TopoGEN products are not licensed or approved for administration to humans or animals. They may be used with experimental animals only. The product is for in vitro research diagnostic studies only. The product in non-infectious and non-hazardous to human health. This information is based on present knowledge and does not constitute a guarantee for any specific product features and shall not establish a legally valid contractual relationship. TopoGEN shall not be held liable for product failure due to mishandling and incorrect storage by end user. TopoGEN’s liability is limited to credit or product replacement. Contact support@topogen.com for all technical issues related to products and their function.


Product Garuantee
TopoGEN garuantees the products to perform as advertised for 6 months from date of reciept, presuming all proper and necessary storage guidelines are correctly in place. In the event of product malfunction, TopoGEN’s liability is limited to credit or product replacement. Contact support@topogen.com for all technical issues related to products and their function.

Returns and Allowances
Generally, TopoGEN’s liability is limited to credit or product replacement. Contact support@topogen.com for all technical issues related to products and their function. If a product was ordered in error, and the end-user genuinely has no use for it, contact info@topogen.com. Product return will be subject to restocking fee.

Accepted Methods of Payment
For your convenience, TopoGEN offers the following payment methods:

1. Send check by US post.

2. Send a wire transfer (contact us for wire transfer details)

3. Charge by VISA, MASTERCARD, or AMEX.

Privacy Policy
Your privacy is important to us. Accordingly, the first thing you should know is that we are TopoGEN, Inc. – the sole owner and operator of this website. You may contact us by email at info@topogen.com. The purpose of this privacy policy is to inform you of what information TopoGEN collects, the reason for our collection of such information and the use we make of the information we collect.

We may update this privacy statement periodically to reflect company and customer comments and input. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact our Website Customer Service Department at info@topogen.com.

Information Collected
Simple browsing of our website will not tell us who you are or reveal any personally identifiable information. Personally identifiable information means your name, address (physical or electronic), telephone number, fax number, credit card number and expiration date and other information that may be used to identify an individual. If you elect to submit your personally identifiable information to us, you give us your consent to the collection, use and disclosure of your personally identifiable information as set forth in this privacy policy. Visiting the Website discloses your IP address and we collect IP address information. The collection of IP address information allows us, among other things, to diagnose problems, analyze and adjust the operation of the Website, track traffic patterns, gather information for aggregate use, and track the session date and duration. Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.

We do not sell, trade or rent your personally identifiable information to third-parties, without your permission.

Cookies and Other Markers – We may collect non-personal data through markers such as cookies, web logs, action tags and other monitoring technologies. Where authorized by us, third parties may use our monitoring technologies to compile aggregate statistics on our behalf. We use the non-personal information to assist us in the understanding and improvement of our Website, including its performance, effectiveness and usability. We may share or transfer information which is not personally identifiable with or to our affiliates, licensees and partners.

“Cookies” are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. They are used to track, authenticate and maintain specific information about users, such as site preferences or the contents of their shopping carts. Cookies are not computer programs and are unable to perform any operation by themselves. They are not spyware or viruses. We do not use cookies to store or collect any personally identifiable information. You are always free to decline our cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Website.

Our web pages may also contain markers that allow us to count users who have visited certain pages or to deliver co-branded services. We may also include markers in our email messages that indicate whether the message has been opened or whether action has been taken.

Third-parties engaged by us to assist with advertising or content delivery may use markers or cookies to allow them to recognize your computer each time you visit certain pages or emails and to compile anonymous information. Information collected through these third-party advertising companies is anonymous.

Communications – We may use personally identifiable information that you have provided to us to communicate to you information regarding TopoGEN and or the products and services that we offer. Those communications may include information regarding promotions, contests, product or service updates, or surveys. We may analyze your personally identifiable information and use those analyses to improve and customize our Website’s content, layout and services. This use is intended to enable us to improve your experience in using our Website.

If you contact one of our representatives or submit a request to us through our Website and provide personally identifiable information, we will use your information to respond to your inquiry or request and to provide you with any other additional information that we believe may of interest.

If you place an order from this Website, we will use your personally identifiable information to confirm your order, respond to your requests or inquiries, detect identity theft (including use of stolen or phony credit card information) and other forms fraud, provide you with information regarding your order and provide you with any other information we believe would be of interest.

You may elect to discontinue receiving information from us by following the instructions below.

Internal Use
We may use other sources of information as a basis for reviewing the personally identifiable information you provide us for errors, omissions and accuracy. Our marketing department may use your personally identifiable information to conduct internal research on our users’ demographics, behavior and interests and then use that research to improve our marketing efforts and product offerings. We may also use your personally identifiable information to better understand your use of our Website and then use that information to improve the performance, user interface and effectiveness of our Website.

Compliance with the Laws and Regulations of Governmental Entities in the United States and Fraud Protection
We may gather and, if necessary, disclose any information, including personally identifiable information, if we believe such gathering and disclosure is necessary to comply with any applicable statute, regulation, judicial or administrative process or governmental request. We may gather and possibly disclose all information available to us, including personally identifiable information, in order to investigate illegal activities, threats to physical safety, suspected fraud or as otherwise required by law. If the results of such investigation warrant disclosure to law enforcement authorities or others to avoid harm to ourselves or others, we will, in our sole discretion, disclose and share such information as is necessary to prevent or minimize such harm. We may also exchange information with others, including personally identifiable information, to the extent that is necessary, to detect and prevent credit fraud and credit card risk.

Compliance with Foreign Law
We may store and process information collected on this Website in the United States or any other country in which we or our affiliates, subsidiaries or agents maintain facilities. Accordingly, your personally identifiable information may be subject to the laws and regulations of other countries in addition to the United States. We make every effort to comply with the laws and regulations of the countries in which data is stored and processed. By using this Website, you consent to any such transfer of your personally identifiable information outside of your country.

We comply with the safe harbor framework established by the U.S. Department of Commerce in conjunction with the European Union regarding the collection, use and retention of data from the European Union.

Third Party Service Providers
We contract with other persons and entities to provide you with services and to offer promotions. For example, we must share your name and address with the shipping company we use to ship things to you. We may use a webhosting company to host our website, in which case it will have access to information entered on our website, including personally identifiable information. Third Party providers can include companies that assist with promotions, contests, events, or sweepstakes, fulfillment companies (e.g., companies that fulfill product orders), distributors, assemblers, data analysis firms, affiliates, third party consulting or marketing firms and e-mail service providers as third party service providers. Additionally, if you use a credit card or other financing alternative to place an order with TopoGEN, to confirm and process your order we will share your personally identifiable information with such financing company and/or credit-card payment processor. Third parties receive personally identifiable information only if such information is needed to perform their function(s). They are not authorized to access or use personally identifiable information for any other purpose(s) other than the purpose(s) set forth by us.

Acquisition or Merger
If we engage in a merger, sale of company assets or acquisition, or if it should be the subject of an insolvency, bankruptcy or receivership, each of which could result in an asset sale or transfer, your personally identifiable information may be transferred to and thereby disclosed to the party acquiring assets from us.

Children under 13
We do not knowingly collect personal information from children under the age of 13. If we are advised or otherwise learn that we have personally identifiable information from a child under the age of 13, we will delete that data from our systems. The FTC website contains tips regarding online protection of children’s privacy. See www.ftc.gov

Our Website may provide links to other third-party Websites which are outside our control and not covered by this privacy policy. We encourage you to review the privacy policies posted on these (and all) Websites.

We use security technology, procedures and organizational measures as part of a comprehensive plan to protect your personally identifiable information from unauthorized access, use or disclosure. We use Secure Sockets Layer (SSL) encryption technology when we transfer sensitive personal information such as credit card information over the internet. We also limit access to the computer servers on which personally identifiable information is stored. We also appreciate your input. If you believe there is a flaw in our security, please notify us immediately so that we can investigate.

Verification and Updating Your Information
You have a right to verify and update the personally identifiable information we gather from you. To verify the information or to request a change or update to it, please send an e-mail to info@topogen.com. Note that we will not reveal information we maintain on you until we are satisfied that you are making the inquiry, by asking you to identify or verify certain data already in our collection and/or through other means.

Choice- Opt Out
You have a right not to receive communications from us. You may opt-out of receiving communications from us by: (1) making a request by e-mail to info@topogen.com; or (2) selecting “unsubscribe” on our subscription status page and entering the requested information.

Your Consent to TopoGEN’s Privacy Policy
Your use of this Website constitutes your agreement to our privacy policy. This is our entire and exclusive privacy policy and it supersedes any earlier version. We may occasionally update this privacy policy. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Website constitutes your consent to this privacy policy and any updates.

For other terms and conditions that apply to your use of our Website, please see our Terms and Conditions.

Questions or Comments
If you have questions about this privacy policy, please contact our customer service department at info@topogen.com. You may also send us your comments about this Website or the experience in general, as we always appreciate feedback.